Services
Operations & Maintenance
End-to-end engineering, procurement and construction of solar power systems, sized, specified and installed for the operating realities of each client.
Intro
Why O&M Matters
A solar system without structured maintenance loses performance year on year. Module soiling, inverter drift, connection degradation, battery capacity loss and undetected faults compound silently, and a system delivering eighty percent of its rated yield is producing twenty percent less than the financial model assumed.
Perpetual Energy’s O&M programmes are built to prevent that drift. Each tier defines a fixed scope of preventive care, response commitments and reporting cadence, so clients know exactly what is being delivered and when.
Our Subscription Tiers
Essential
Foundational care to keep systems safe, clean and reporting.
Inclusions:
- Quarterly technical inspections
- Quarterly module cleaning
- Electrical safety and connection integrity checks
- Inverter and battery diagnostic checks
- Annual performance summary report
- Phone and email support during business hours
- Reactive call-outs charged at standard rates
Best for
Residential systems and smaller installations where uptime is important but not business-critical.
Standard
Active monitoring and consistent preventive care for everyday reliability.
Everything in Essential, plus:
- Remote performance monitoring with automated fault alerts
- Quarterly performance and energy yield reports
- Priority phone, email and on-call support
- Defined response time SLAs for fault call-outs across the coastal Kenya service area
- Discounted rates on reactive call-outs and corrective work
Best for
Residential systems and smaller installations where uptime is important but not business-critical.
Premium
Maximum uptime and performance assurance for business-critical systems.
Everything in Standard, plus:
- Quarterly technical inspections retained with monthly module cleaning
- Annual thermographic and infrared inspection
- 24/7 remote performance monitoring with real-time alerts
- System availability guarantee
- Spare parts coordination and warranty management with equipment manufacturers
- Dedicated account engineer
Best for
Commercial, industrial and institutional systems where downtime carries direct revenue or operational cost.
Custom
Engineered around your system, your site, and your performance targets
For multi-site portfolios, hybrid and storage- integrated installations, mini-grids, or systems with specific compliance, reporting, or contractual performance requirements.
Perpetual Energy structures a bespoke O&M programme with tailored visit and cleaning schedules, monitoring depth, SLA structures, availability and resolution time guarantees, and reporting cadence.
Best for
Large or complex installations, multi- site clients, off-grid and mini-grid systems, and clients requiring tailored contractual performance commitments
*O&M subscription pricing is structured against system size, location and tier selection.